What to check if your AIMA appointment email has not arrived, and which official AIMA channels to use. We link to AIMA’s own pages.
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Short answer
If your AIMA appointment email has not arrived, check your spam folder and check that AIMA holds the email address you are watching. Then check your case through AIMA’s own contact form, and correct your details with AIMA if they are wrong.
Do not pay anyone who offers to find your appointment, and do not enter personal data on a website that is not an AIMA site.
The AIMA contact form lists a subject called ‘Consulta e acompanhamento do processo’. Use it to look up your case and follow it. AIMA runs the Portal de Renovações and services.aima.gov.pt as separate platforms, so a case filed on one of them is followed there. Your receipt or confirmation tells you where you applied.
AIMA has announced that the contact form is sometimes unavailable for scheduled work, for example from 21:00 on 2 October to 01:00 on 3 October 2026 (AIMA notice). If the form does not open, try again later.
The contact form’s subject list includes options for changing data. For the address, AIMA describes one route in a notice of 20 January 2026: choose the Portal das Renovações subject and the ‘Comunicar/retificar Morada’ subtype, give the new data and attach the required documents. AIMA says it then updates the record within two working days. That note covers the Portal das Renovações, so confirm with AIMA which option fits a case filed elsewhere.
AIMA published an alert on 5 March 2026 about a website that copies its look and presents itself as an official platform. AIMA’s advice is to use only its official sites, enter no personal or bank details and make no payments on unofficial sites. In practice: type aima.gov.pt, contactenos.aima.gov.pt or services.aima.gov.pt yourself, and do not follow a link in a message you did not expect.
AIMA lists a contact centre on its website, and the AIMA site shows the current number and the AIMA stores. Check there for the current details. Keep a note of the date and time of each contact and what you were told.
We read the notice you did receive, if any, and your dates, and we reply by email. This is general information, not legal advice, and it does not create a lawyer-client relationship.
Related guides: AIMA ‘waiting for decision’ explained and the AIMA appointment in Portugal guide, with the appointment checklist.
Send us your question
We read the notice you received and the dates in your file, and we reply by email. We do not quote waiting times and we do not promise outcomes. Send your question.
FAQ
Short, plain answers based on AIMA’s own pages. For your own case, send us your question.
Check spam and junk folders, check that you are looking at the email address AIMA holds for your file, then check your case through AIMA’s contact form. If your details are wrong, ask AIMA to correct them through its official channels.
Yes. AIMA writes to the email address registered for the case. If a lawyer, employer or agency submitted your application, ask them which address they used.
AIMA has warned about a website that imitates it. Do not enter personal or bank details or pay on unofficial sites, type aima.gov.pt yourself instead of clicking a link, and check any address you are sent.
AIMA has announced scheduled maintenance windows for the form, for example on 2 and 3 October 2026. Try again later.
More on AIMA
Each guide links to AIMA’s official pages. None of them quotes waiting times.
How to book, what to bring and what happens at the biometric appointment.
Read the guide →What the wording tells you, how to check your case and what to do while you wait.
Read the guide →Initial applications, renewals, permanent residence and AIMA appointments.
Read the guide →The step-by-step process for the long-stay visas, before AIMA.
Read the guide →